Privacy Policy

Our commitment

Curchod & Co. LLP incorporating London Clancy Property Consultants Limited (a wholly owned subsidiary of Curchod & Co LLP) is a Data Controller. Our registered office is at Portmore House, 54 Church Street, Weybridge, Surrey. KT13 8DP. We are currently registered with the Information Commissioner.

In regard to our business, the operation of our website and associated marketing activities, Curchod & Co. LLP will continue to manage our client data and be compliant with General Data Protection Regulations (GDPR).

Curchod & Co. LLP is committed to meeting data protection regulations and ensuring the protection and security of all personal information within our control. This Privacy Policy is available online or by hard copy to explain how we use personal information that we collect and process as a business and outline the procedures which are in place to safeguard your privacy.

Should we ask you to provide any information by which you can be identified when attending an event, making an email enquiry or visiting our website or through the relationship with us you can be assured it will only be used in accordance with this Privacy Statement.

Curchod & Co. LLP does not sell, trade or rent any personal information to other organisations.

Our Collection Procedures and Types of Data That Are Held

The personal data that we hold and collect about you will be specific to your relationship with Curchod & Co. LLP and may include some, or all of the following:

• Personal: such as name, gender and title
• Contact Information: work or home address, work or home email, work or home telephone number.
• Business Information: including current and previous employers where we have a long term relationship with you.
• Information that may be obtained to assist with clarification of your identity.
• Personal Contact Information for our private client and information provided as part of our services or when you contact us directly.
• Information about visits to our website and engagement with our online information.
• Information connected to part of our recruitment and employment practices where we hold and process information on our employees and candidates for positions with us but under a separate Privacy Policy.

Our Personal Data Usage

The principal use of personal information is to enable us to deliver services to clients and customers and where we have a contract with you or your employer it is necessary for us to process certain personal data to deliver that contract and provide those services. In addition, we use personal information for our legitimate business interests in developing, monitoring and promoting our services and to enable us to do so we perform tasks, to include confirming identity of those we are contracting with, dealing with feedback and complaints, publicising our services, administrating our website and reviewing our online service and communications and to monitor or enforce our terms and conditions or user policies. Administrating our website to ensure the correct message of our online service and communications and to monitor and enforce our terms and conditions or user policies.

Direct Communication

We use your personal information to offer you property industry updates or information of our other services that we think may be of interest and of assistance to you. We may provide information on events we are holding by way of networking opportunities or hospitality or other events attended by property professionals. We may also, at times, contact you for market research purposes.

Contact will be either by email, post or telephone. If you do not wish to receive these communications please let us know by contacting Weybridge@curchodandco.com. 

We rely on one or more of the following lawful conditions to process your personal identifiable data.

• To satisfy a legal or regulatory obligation that we are advised to meet.
• To deliver our legitimate business interests in the form of our services and to develop new contacts for marketing and business development but we will take steps to mitigate the impact on your privacy in pursuing these interests.
• To perform our service requirements under a client engagement that we have with you or that we may have with a third party such as a landlord, tenant or employer.
• Where there are no other lawful conditions we may process that information with your consent. Sharing of personal data, as has already been stated, our commitment that Curchod & Co. LLP does not sell, trade or rent any personal information to other organisations.

In the main our business activities are connected in-house. However, when we do work with external suppliers, whether this is to provide IT support services, telephone campaigns, mailing or hosting activities we ensure that we have a confidential place to require our suppliers to treat your personal data ppropriately. Indeed, we check that they have the appropriate policies and procedures to ensure that your information is kept confidential and used only in accordance with our instructions.

We may disclose personal information to third party in certain circumstances

• When specifically requested by you.
• For our regulatory compliance purposes.
• Required to deliver communications such as references requested by you.
• When dealing with events hosted by us or a third party. e) To law enforcement regulations or other government agencies, professional bodies and other third parties as required by or in accordance with applicable law regulations or where assets are required by third party

We do not routinely transfer information outside the European Economic area. We may be required to transfer your personal data, to provide the specific service you request, to partners or suppliers that may be based outside the EEA. If this is the case, we ensure they agree to keep it secure, apply the same levels of protection as required in the UK and to use it only for the purpose of providing a service to us. By submitting your personal data you acknowledge this transfer, storing or processing.

Data Storage and Retention

Your personal information will be held on our systems for as long as necessary for the purpose it was collected.

Client file information is stored up to 10 years following completion of engagement. We will then review this retention periodically.

All personal information is treated as confidential. Our staff are trained to treat all personal information in the same way. Where this information is recorded electronically, we have accepted standards of organisation and technical security to ensure it is protected and secure. This is by way of passwords, staff training and recording of minimum data that is necessary to complete the service we are required to provide to you.

Your Rights Under GDPR

As an individual you have a number of rights under the relevant data protection laws including:

• The right to request from us access to your own personal information.
• The right to ask us not to process your personal data for direct marketing.
• The right to request any inaccurate information we hold about you is corrected.
• The right to request your information is deleted in certain circumstances.
• The right to request that we stop using your personal information for certain purposes.
• A request that decisions are not taken by wholly automated means.

There may be a limitation on these rights to certain defined circumstances which we may not be able to comply with upon your request. If you do so we aim to respond to you within one month. We will not charge a fee for dealing with your request and if you wish to receive a copy of your personal data or exercise these rights please write to Ian Oswin FRICS, Curchod & Co. LLP, Portmore House, 54 Church Street, Weybridge, Surrey. KT13 8DP.

It is our every intention to ensure that we provide the highest level of service but, similarly recognise, that there may be times that it is felt we have not handled personal information correctly. If you are in any way dissatisfied with how we have used your information, or you wish to make a complaint on how we have handled a request, then please contact ioswin@curchodandco.com and we will endeavour to resolve the issues.

However, you also have the right to the Information Commissioners Office, which is the statutory regulator for the data protection law. Details of how to complain to ICO can be found at www.ico.org.uk/concerns.

Cookies

These are small pieces of information stored by your browser on your P.C. Curchod & Co. LLP use cookies on their site to reduce the need to re-enter personal data when submitting information. You can set your browser to alert you prior to accepting cookies.

Privacy Notice

Curchod & Co. LLP may, at times, include a link to third party websites. They are not controlled or managed by us and they do not operate under this privacy notice and as such we would encourage you to check the privacy notice for each individual website that you may visit.

In respect of this privacy notice we may make changes to this page at any time. Please check frequently for any updates or changes to this notice.

This policy is effective from the 23rd May 2018.