Complaints handling procedure
Curchod & Co Complaints handling procedure
As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to our principals David Bowen, Richard Newsam, Nick Reeve and Piers Leigh at our Weybridge office:-
Curchod & Co LLP
Portmore House
54 Church Street
Weybridge
Surrey
KT13 8DP
01932 823610
www.curchodandco.com
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
For residential property management:-
The Property Ombudsman
Milford House
43-44 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
You will need to submit your complaint to the property ombudsman within 12 months of receiving our final view point letter, including any evidence to support your case. The property ombudsman requires that all complaints are addressed through this in house complaints procedure before being submitted for an independent review.
For Consumer Clients:
The Centre for Effective Dispute Resolution
100 St Pauls Church Yard
London
EC4M 8BU
020 7536 6000
For Business-to-Business Clients:
RICS Dispute Resolution Service
55 Colmoor Row
Birmingham
B3 2AA
024 7686 8555
